Service systems, such as healthcare delivery, transportation and finances services, are often large and complex and they differ from traditional engineering systems in two important features:
Networked resources -- facilitating goods, labor as service, capital, information and communications, all requiring the command and coordination of a skilled service manager or management team.
Human centric characteristics with an ultimate goal of providing high-quality service and customer satisfaction.
The goal is to conduct basic and applied research on the optimization, analysis and management of service systems, including model formulation, algorithm development, analysis of service strategies, and software production. The research domains are based on sound science and solid mathematical foundations and they include
||Dr Melvyn Sim||Research Publications|
|Department of Decision Sciences||Routing Optimization under Uncertainty|
|NUS Business School||Managing Elective Admission in Hospital|
|PhD, Operations Research,Massachusetts Institute of Technology, USA||Managing Underperformance Risk|
|Research Areas :||Areas of Expertise:|
|Decision Making And Optimization Under Uncertainty||Finance, Healthcare, Supply chain management, Engineered systems|
The current projects undertake by the Healthcare Services System group are:
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