Analysis of modern service systems will require new modeling frameworks and analysis that draw on ideas from a number of different fields. NUS is widely recognized to be one of the leading institutions in the world in the field of Operations Research and Analytics. Drawing on existing strengths within NUS, and in view of the exciting new opportunities and modeling challenges in the industrial internet era, we hope to launch a new multi-disciplinary academic program that focuses on the development of new foundations and methods to address these complex societal and business problems, using Operations Research and Analytical tools.
The goal of our research program is to conduct cutting-edge basic and applied research on the optimization, analysis and management of service systems, including model formulation, algorithm design, analysis of service strategies, and software development.
New tools are necessary because of characteristics of many modern service systems that were not present in traditional applications.
(i) Networked resources -- facilitating goods, labor as service, capital, information and communications, all requiring the command and coordination of a skilled service manager or management team.
(ii) Human centric characteristics with an ultimate goal of providing high-quality service and customer satisfaction.
(iii) Statistical and data analysis tool to estimate demand and supply, and evaluate performance measures.
The research domains are based on sound science and solid mathematical foundations. Due to the uniqueness of service systems, it is often necessary to harness domain specific knowledge to, among other things, improve the efficiency of algorithms and elicit insights that can be translated into effective strategies and operational policies. In addition, we can also extend the research boundaries of analytics by developing novel models to address domain specific problems. We plan to focus on the following themes in this research program:
The program aims to develop and advance the fundamental knowledge in the field of OR and Analytics, and use these tools to improve our understanding and management of the three classes of important service systems, all important pillars of Singapore economy.